GM Tours and Travels Pvt Ltd. (hereinafter referred to as “GM Tours,” “we,” “us,” or “our”) values and respects the privacy of its users (hereinafter referred to as “You” or “Your”). This Privacy Policy outlines how any personal data we collect from You, or that You provide to us via the website https://gmtoursandtravels.com (hereinafter referred to as “the website”), will be processed by us. We are committed to maintaining the confidentiality of the information You provide.
This Privacy Policy applies to anyone who books, purchases, intends to purchase, or inquires about any product(s) and/or service(s) offered by GM Tours and Travels Pvt Ltd. through its website and offices, including the corporate office and branch offices. By making a booking, purchase, or submitting Your personal data via the website or any of our offices, You agree to the transfer, storage, and processing of such information. If You do not agree to GM Tours and Travels Pvt Ltd.’s use of Your personal data, we cannot accept Your booking, and You should not use the website.
Everything You Need to Know, All in One Place
Collection and Use of Personal Information:
You may be asked to provide personal information, including but not limited to, Your name, address, email address, telephone number, date of birth, credit/debit card number (in encrypted form) with expiration date, banking details, Aadhaar details, PAN details, visa-related documents (photographs, bank details, business/company details, etc.), passport details (passport number, issue date, expiry date), mobile number, professional qualifications/details, etc., when making a booking or purchase via the website or any other customer touchpoints. We may keep a record of Your email or other correspondence, and if You call us by telephone, we may monitor and/or record phone conversations for training and customer service purposes. We may collect details of Your computer and visits to this Site (including, but not limited to, traffic data, location data, IP address, operating system, and browser type) for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
In some cases, we may also need to collect more sensitive personal data, such as information regarding Your medical conditions, disabilities, and special requirements, along with supporting medical certificates. This information is collected to arrange the services You are requesting and is presented to You at the time of making a booking or purchase to expedite the process. This information may also be used internally for research, analysis, and auditing.
Purpose of Collecting Personal Information:
The primary purposes for collecting, storing, transferring, or sharing the information are to:
Parties With Whom Your Information Is Shared:
We may share Your personal information with our service providers, such as hotels, airlines, destination management companies, transport service providers, or other suppliers involved in fulfilling Your booking or purchase. By making a booking or purchase with us, You authorize us to share Your information with these service providers or suppliers. However, we advise You to review the privacy policies of the respective service providers or suppliers whose services You choose to use, as their use of Your information is beyond our control. We may also share Your personal information with our business partners, such as banks, insurance companies, international SIM card providers, and visa consulates.
We may disclose Your personal information when required by law. This disclosure will occur when necessary to comply with a court order, any ongoing judicial proceedings, or other legal processes served on us, or to exercise legal rights or defend against legal claims in bona fide circumstances. We may also disclose the information if the disclosure is reasonably necessary.
Marketing Use:
We may use the information generated from an inquiry or booking/purchase made by You on this website to contact You by telephone and/or by electronic means (e-mail) with information and offers related to the products You inquired about. At any time, You can request that we not process Your personal data for marketing purposes by sending a request to unsubscribe from the e-mail address provided herein:
We will send You information and offers via email related to products offered by us if You have signed up (opt-in) to receive such marketing. We will not pass Your contact details to any third party other than our group companies for marketing purposes unless You have expressly agreed that we may do so.
We highly appreciate the opinions, suggestions, and feedback You provide. To gather Your input, we may conduct online surveys. All surveys are anonymous unless otherwise stated. Participation in these surveys is entirely optional, but we encourage You to participate and provide Your opinions, as they will be taken into consideration and used to improve not only the website but also the products and services provided to You.
You also consent to the use of Your photographs captured during tours for publication on the website for marketing and advertising purposes.
Data Protection and Security:
Information transmitted via the internet is never completely secure, and we cannot guarantee the security of Your transmitted data. Therefore, any transmission done via the internet is at Your own risk. The website has stringent security measures in place to protect against the loss, misuse, and alteration of information, and appropriate security measures and certifications are in place to protect Your personal data. We use SSL (Secure Socket Layer) Technology to encrypt all the information transmitted by You. All information You provide to us is stored on our secure servers. While no system is foolproof, including ours, we will do our best to ensure Your data remains safe with us. GM Tours and Travels Pvt Ltd. will not be held responsible for any loss of Your personal information due to malicious attempts or unlawful interception of Your personal data or private communications by a third party. By browsing the website or making a booking or purchase, You agree to such limitations and exposure.
Certain parts of the website are accessible only after You sign in. Passwords provided by us or chosen by You to sign in must be kept confidential. We ask You not to share Your password with anyone. You may withdraw Your consent to submit any or all Personal Information. In such a case, Your access to the website may be limited, and/or we might not be able to provide services to You.
Intellectual Property Rights (IPR):
Our products, ideas, concepts, logo, and brand name “GM Tours and Travels Pvt Ltd.” are exclusively and predominantly developed by us. We have trademarks, watermarks, and copyrights registered in the name of GM Tours and Travels Pvt Ltd. and our directors. You agree that You will not use or display any registered IPR without prior written consent from GM Tours and Travels Pvt Ltd. Any person who attempts to infringe upon the intellectual property rights vested in us shall face legal consequences.
Authenticity of Data:
It is Your responsibility to ensure that the information You provide is true, accurate, and complete. GM Tours and Travels Pvt Ltd. will not be held responsible for the authenticity, accuracy, or correctness of such information.
Changes to This Privacy Policy:
By accessing, browsing, using this site for transactions, or storing any data/information, You agree to comply with the latest revised privacy policy in effect at such time. The contents of this Privacy Policy are subject to change at any time without notice. Therefore, You must ensure You have access to the latest version of the Privacy Policy.
If at any time You believe that we have not adhered to the Privacy Policy, please inform us by e-mail, and we will make all reasonable efforts and take steps to promptly determine and resolve the issue.
These terms and conditions remain in effect for all use made of the site unless specifically terminated by GM Tours and Travels Pvt Ltd. We may amend or terminate these terms and conditions at any time for any reason with or without notice.